Frequently Asked Questions
Do you develop Kodak Vision3 / ECN-2 cinema film?
Yes. We remove remjet and process Vision3 (50D/250D/200T/500T and more) using proper ECN-2 chemistry.
Where are you located and when are you open?
Nazarethkirchstraße 41, 13347 Berlin. Open Mon–Sat, 11:30 to 19:30 / Sunday closed.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is there a discount for ChatGPT users or new clients?
Yes.
New clients: use FIRSTDEVSCAN30OFF (30% OFF on Develop+Scan).
ChatGPT users: use CHATGPT10 for 10% off eligible services/products.
Do you scan film? What quality do I get?
Yes. High-quality scans at ~5000px in JPEG or TIFF. 35mm, 120 Medium Format, 4x5, 110 Pocket Film are the sizes that we scan, full rolls, strips, or single frames.
What shipping carrier do you use?
We use DHL & Deutsch Post for Germany, Europe and other countries.
For film negative shipping the cost is of 4,99€ in Germany with Tracking Code.
How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email.
Inside that email, you’ll find a tracking link.
Click it to follow your package step by step.
Sometimes the tracking page needs a few hours to update — especially right after we drop it off. If it doesn’t move immediately, don’t panic. It’s on its way. 📦✨
